The SDES philosophy establishes that students and their needs are the driving forces for our behaviors as part of the Southampton College community. We create environments conducive to student learning, serve as allies and advocates for student needs, and create opportunities for students to develop as individuals and as leaders. We:

1. Create a student-friendly atmosphere, including office surroundings and printed materials
2. Focus on students' concerns without being distracted by operational issues
3. Listen to students in order to understand issues and concerns
4. Explain services to students without using jargon
5. Become educated about other SDES offices so that proper and effective referrals can be made
6. Resolve issues efficiently and promptly, and follow-up on the student's behalf
7. Be attentive to students, both in and out of the office
8. Involve students in decision making and committees
9. Consider the student perspective when developing and reviewing policies and procedures
10. Watch for, and respond to, community, state and federal issues that may impact students
11. Ask students for input regarding each office's strengths and weaknesses
12. Give students the necessary tools to gather information and learn independently
13. Use technology to facilitate student access to information and services
14. Act as an ally and advocate for students and student groups
15. Serve as a role model and mentor by giving constructive feedback.